5 STAR CONCIERGE
WE ARE THERE TO HELP YOUR LOVED ONE...
WHEN YOU CAN'T BE
Lifestyle & Household Management Solutions for Seniors and Their Families
"Rent a daughter, rent a son."
As personal assistants, we offer: Bill Paying, Shopping, Doctor Appointments, House Sitting, Take Your Pet To The Vet, Holiday Prep, Companionship, House Sitting, Light Housekeeping, Organizing, Downsizing, Estate Clean-up, Moving, Packing, and so much more. We customize plans to meet the needs of our clients and their families.
5 Star Concierge provides service to Eugene, Springfield and the greater Willamette Valley here in Oregon. Superior quality and exceptional customer service are guaranteed when you work with us. Contact us for more information and a free consultation.
OUR PROFESSIONAL SERVICES
What We Provide
You can count on 5 Star Concierge not only to meet, but to exceed your expectations. See below to learn more about the types of services we can provide. Let us know if you’d like to learn more about creating a customized plan for your personal care or that of your loved one, and receive a free consultation. Just call (541) 816-1730.
EXCEPTIONAL, CUSTOMIZED CARE
We're very experienced with the senior population and take great pride in assessing the unique needs of each client to provide the very best experience.
We only require a two-hour minimum for our services, and will customize a plan based on your personal needs.
✔ Bill Pay
✔ Pick up & Drop Off
✔ Grocery Shopping/Meal Prep
✔ Problem Solving
✔ Arrange for Maintenance or Repair Services
✔ Medical/Dental Appointments
✔ Travel Arrangements
✔ Downsizing, Packing, Moving
✔ Household Management
✔ House Sitting
✔ Day trips & Activities
✔ Dining Out
✔ Pet Sitting
✔ And Much More
The time you spend with your loved one should be about nothing more than the joy of being with family.
Let 5 Star Concierge be your support and let us help you check some things off your to do list today.
5 Star Concierge is committed to getting the job done. You can count on us to be professional, timely, efficient and make sure you’re satisfied every step of the way. Give us a call to schedule a free consultation to see how we can assist you and save you time. (541) 816-1730.
I’ve been working with seniors for most of my life; helping them brings me a great deal of joy and satisfaction.
I've had the opportunity to work with some fantastic people who have helped influence and shape the future of my life. One was an internist who still made house calls. He was an amazing teacher and helped to begin filling my toolbox for future endeavors.
Later I learned to build great teams in a very competitive home care equipment market, leading our teams to victory and placing in the top 5-10% of the company for about 15 years.
Life happens to all of us and I took some time off to work through a family situation. When I went back to work, I wanted to try something new so I became a licensed insurance agent. I loved what I learned and the clients but that work did not fill my tank.
I've seen gaps in care available for our seniors for years. They often don't want to ask their family and friends for help. After the encouragement of a dear friend and blessings from my husband, I decided to take a leap of faith in 2019 and open my own business. I did this part-time around my day job until March of 2020. I then left my day job and went full time with 5 Star Concierge, LLC.
I love what I do and the people I serve.
I’m a wife, a mom and a nana. My family is the center of my universe. I’ve been a Girl Scout leader, a Boy Scout leader, helped in classrooms and was a principal player on a team that got local bond levies passed to improve our schools.
Owner and CEO
Team 5 Star's Walk to End Alzheimer's
MEET OUR CONCIERGE TEAM
Caring and Compassionate
LEE ENRY ERICKSON
Lee Erickson joined our 5 Star Concierge team in June of 2022 bringing with her an eclectic background that includes being a freelance consultant in public relations, marketing, online community management, the co-director of a vision therapy clinic, and an underwriting accounts representative for two nonprofit community radio stations until she retired. Lee has served as a volunteer with nonprofit organizations such as the Alzheimer's Association, BRING, Eugene Mission and Olycap - outreach to the underserved and homeless, and is a member of Personal Historians NW and a certified art therapist.
Before joining 5 Star Concierge, during her retirement years, Lee’s focus was on the care of her aging mother whose health was failing due to the complications of Alzheimer's, her stepfather during his illness, and her husband who was diagnosed with Vascular Dementia and passed away spring of 2022.
After such great losses, Lee prayed to God that she would once again find purpose, to be of service to others, all the while supplementing her income working part time. This led her to a serendipitous meeting with the owner, Lori Lock of 5 Star Concierge, who invited Lee to join our team to assist with community outreach and serve our clients as a personal assistant. “It was a direct answer to prayer!”
Lee says: "I love being with my family first and foremost, and simply being at home with my cat, Gracie, tending to my garden. My other interests are creative projects, aromatherapy, nutrition, cooking healthy ethnic cuisine, walking, reading, writing poetry, photography, and traveling."
Lee reflects: "This is the best we can give... that we care for others as we wish to be cared for ourselves by first being kind to our body, gentle with our mind, and patient with our heart.... and then pass that same daily, mindful practice of kindness, gentleness, and patience along to others with compassion."
Melissa Steward is the proud mother of four “amazing” children. Two of them are her stepchildren who she has known since they were two and four. Her oldest is sixteen and her youngest is one. They’re a go-go family: from dance competitions to horse jumping competitions. When Melissa is not with her family she is working with her “amazing” clients. Prior to joining our 5 Star Concierge team, Melissa has worked in many fields from running the front desk at a chiropractic office to being a dental assistant.
Melissa says: “A couple of things you will notice about me when we meet is that I am a people person and a helper bee. I love people, I love talking and getting to know everyone. I love to help in any way I can.”
Phil Pochurek grew up in Corvallis, Oregon. Phil considers himself “a little old school.” He doesn't smoke or drink and says that “if you’re not fifteen minutes early you’re late.” He has been a paper mill worker, a resort manager, a landscaper, a caregiver, and is a poet and author.
Phil started mowing lawns when he was eleven years old, and had an Oregonian paper route every morning at six o’clock rain or shine from the seventh grade through high school. Phil’s father passed away when he was eighteen. He tried a little college then joined the workforce at Brand S Plywood in Corvallis at age twenty, working there for thirteen and a half years until the economy stalled in 1984. He then went to work for American Can in August of 1984, which became James River then Georgia Pacific in Halsey (OR). Phil bought his first house in Eugene (OR), married, and had a daughter in 1989. He worked there until 2008 in their secondary fiber plant. From there he moved up the McKenzie River and managed The Wayfarer Resort for eighteen months; crossed the river and became the caretaker of a beautiful home on Brown’s Hole for eighteen more months until he returned to Springfield where he would live the next five years. It was during that time Phil worked for New Horizons In-Home Care for 18 months and got his feet wet as a caregiver. In 2017, Phil and his partners started a landscaping business and moved to Woodburn (OR). After four years there, Phil returned to Eugene in 2021, alone. Having found himself
with an excess of time, empathy, and compassion he found his way to Lori Lock and Five Star Concierge.
Phil says: “The rewards I have discovered in caring and doing for our senior clients is priceless! The wisdom and grace I receive from helping them with their needs has been rewarding and fulfilling. Through the careful guidance of Lori and 5 Star Concierge,
at last I have finally found my purpose.”
Nanette Redmond has worked and lived throughout the United State and around the world with an expertise in finance, promotions, contract negotiations and training. Her accomplishments include slot systems installation and training in both a Unix and Windows environment.
She has trained all personnel directly or indirectly involved with slot machines in casinos around the world.
Nanette was part of the start up team for TVSN (TV Shopping Network), broadcasting 24/7 from their studios in Sydney, Australia,
where she lived for eight years. TVSN broadcasts to 2/3 of the world’s population. Her focus was trade show promotion
and contract negotiation with Terrestrial broadcasters.
Nanette joins our 5 Star team with her experience personally assisting her own mother. She provided in-home care for her aging and chronically ill mother for several years. She particularly enjoyed meal planning, shopping, and cooking nutritious meals for her mother. By keeping her house clean with the dishes and laundry done, her mother was relieved from two tasks she did not enjoy doing.
Patient, highly organized, and experienced in providing senior care are attributes Nanette brings to our 5 Star Team.
Nanette says: "When I'm is not working, my passions are traveling, camping, and cooking international dishes
I have sampled on my travels overseas."
Bill Lock was born in Illinois just outside the Chicago area in cornfield country. He was fortunate to be able to travel world wide with his parents while he was in high school. He graduated high school there and went to a couple different colleges majoring in accounting.
Bill went to work for a liquor wholesaler as credit manager and purchasing agent and worked there for nine years until they went out of business. Turns out he was working for the Mafia... so he went back to school and got a degree in landscape design. He then moved to the Kansas City, MO area and worked for a nursery/landscape company.
Bill moved to Bandon (OR) and went to work for a home medical equipment company, which specialized in the respiratory end of the business. He ended up working there for twenty years, living in Bandon, Coos Bay, and finally transferring to Eugene. Most of his time was spent in warehouse management while overseeing/managing the drivers and home delivery schedules. He then worked his way up to become the manager in Eugene.
Bill left there and after a year of trying his hand at a working from home scheme, he went to work for another home medical equipment company for 5 years. He retired from there to help his wife, Lori, with 5 Star Concierge.
Bill says: "I like animals (we have 2 dogs), hiking, and family, playing with our kids and grandkids. I have played a lot of golf, scuba-dived, hang-glided, parachuted, zip-lined, done a lot of camping, played a lot of basketball, and enjoy the great outdoors."
Casie Joseph started caregiving in 1989, caring for a young female quadriplegic. In 1994, she was a personal caregiver for an elderly woman who suffered from dementia. In 1999, she moved to Central Oregon where she became the administrator for Rosetta Senior Living. In 2016, She moved to Medford and worked for Home Instead, caring for the elderly that included: Alzheimer's, dementia, and those recovering from major surgery.
Casie says: "I have many hobbies, including sewing and crocheting. I enjoy day trips to the coast, and being with my children and seven grandchildren."
As a recent transplant from Burbank, CA, Lindsey brings a wealth of experience in customer service, management and outreach coordination. She has always enjoyed friendships with seniors beginning at the foot of her grandmother’s knee, listening to tales of the horse and buggy era at the turn of the 20th Century and learning about family history. “My favorite part of helping seniors and their families,” she says, “is being a bridge builder. I love helping people find their path to whatever service, housing issue or project they need to resolve.” She believes seniors have given so much to our society and deserve to be treated with dignity and respect. Most of all, they should be encouraged, she adds, to contribute, participate and enjoy themselves just like the rest of us... seniors need to be safe, healthy and happy as they work to lead productive lives.
Lindsey recently read Ikegai, a book about the blue zones located around our planet; learning more about the reasons behind some of our planet's most longest-lived seniors, people who are living to age 100+ - nutrition, exercise and caring for one another in community seem to be several of the most important. If they can thrive into their 100s, why can't all of us?!
Over the years, Lindsey has volunteered with Operation Holiday to assist veterans during the holidays, rocked a mean cackle as Wendy the Reading Witch to encourage first graders to read and enjoyed singing with local chorales and as part of a 40’s girl group trio. Lately, she and her husband, Jerry, enjoy foodie nights out, trying out pickle ball and cycling along the Willamette River and other local bike paths. Lindsey is excited to join the team and be a part of all things 5 Star!
At 5 Star Concierge it is our mission to give our clients the best care we can provide by working with them or their loved ones to access their needs and create personalized services that specifically meets their non-medical needs. Here's what one of our clients has to say about his experience using our services and working with our team. *****
5 STAR CONCIERGE
Helping Hands for Seniors, Business Owners, Busy Families
5 Star Concierge is a first-rate concierge service that provides a full range of personalized, non-medical assistance to older adults and business owners and busy families in the Eugene/Springfield, Oregon area. Our services are completely customizable and vary from client to client. We only require a two-hour minimum. We work with directly with clients, or their families, trustees, guardians, or their care facility to be sure we can meet all of our clients’ non-medical needs.
Last year my wife and I decided to move closer to her family. My wife and I found a suitable home for us, which we remodeled. Unfortunately not long after we moved in, my wife passed away. I put everything I owned into storage and went to live with my brother and his wife in Colorado to receive medical treatment and to heal. In time I decided to move back to the home my wife and I had purchased in Oregon. My daughter arranged for the team of 5 Star Concierge to unload and unpack boxes, move in and arrange my furnishings and decor to stage my home for my return. 5 Star Concierge did an excellent job turning my empty house into a warm and inviting home ready for me to return with just a turn of the key. I am grateful for the care they took including setting up my kitchen and stocking my refrigerator and pantry with staples. 5 Star Concierge can be an excellent resource for seniors that need help.
Col. B. M. Landson
We deeply appreciate everything your team has done for us.
Thanks for all you have done. I really appreciate your caring and kindness, the giving of yourself and time. Thank you for always listening when I need your ear. I don't know how I would make it without your help!
You've made my life so much easier and for that I am very grateful!
To say "Thank you" seems so very little after all you've done for me. Can't thank you enough.
Thanks! Thanks! Thanks! You are appreciated.
L & D
Let me tell you how much I appreciate your team. Mom is just bubbling about the care, efficiency, and delight that you have brought into her life. You have gone above and beyond what I could have expected. I have heartfelt gratitude to you all.