A Premium Concierge Service For Aging Adults , Busy Families and Business Owners

As personal assistants, we offer: Bill Paying, Shopping, Doctor  Appointments, House Sitting, Take Your Pet To The Vet, Holiday Prep, Companionship, House Sitting, Light Housekeeping, Organizing, Downsizing, Estate Clean-up, Moving, Packing, and so much more. We customize plans to meet the needs of our clients and their families.

5 Star Concierge provides service to Eugene, Springfield and the greater Willamette Valley here in Oregon.  Superior quality and exceptional customer service are guaranteed when you work with us. Contact us for more information and a free consultation.

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Helping Hands for Seniors, Business Owners, Busy Families

5 Star Concierge is a first-rate concierge service that provides a full range of personalized, non-medical assistance to older adults and business owners and busy families in the Eugene/Springfield, Oregon area. Our services are completely customizable and vary from client to client. We only require a two-hour minimum. We work with directly with clients, or their families, trustees, guardians, or their care facility to be sure we can meet all of our clients’  non-medical needs.

Call to set up an appointment for a free consultation at:

(541) 816-1730.  



What We Provide

You can count on 5 Star Concierge not only to meet, but to exceed your expectations. See below to learn more about the types of services we can provide. Let us know if you’d like to learn more about creating a customized plan for your personal care or that of your loved one, and receive a free consultation. Just call (541) 816-1730.

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We're very experienced with the senior population and take great pride in assessing the unique needs of each client to provide the very best experience.

We only require a two-hour minimum for our services, and will customize a plan based on your personal needs.

✔   Bill Pay

✔   Deliveries

✔   Pick up & Drop Off

✔   Grocery Shopping/Meal Prep

✔   Problem Solving

✔   Arrange for Maintenance or Repair Services

✔   Companionship

✔   Medical/Dental Appointments 

✔   Travel Arrangements

✔   Downsizing, Packing, Moving

✔   Household Management

✔   Housekeeping

✔   House Sitting

✔   Errands

✔   Day trips & Activities

✔   Exercise

✔   Dining Out

✔   Pet Sitting

✔   And Much More

The time you spend with your loved one should be about nothing more than the joy of being with family.  

Let 5 Star Concierge be your support and let us help you check some things off your to do list today.  

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5 Star Concierge is committed to getting the job done.  You can count on us to be professional, timely, efficient and make sure you’re satisfied every step of the way.  Give us a call to schedule a free consultation to see how we can assist you and save you time. (541) 816-1730.


I’ve been working with seniors for most of my life; helping them brings me a great deal of joy and satisfaction.

I've had the opportunity to work with some fantastic people who have helped influence and shape the future of my life. One was an internist who still made house calls. He was an amazing teacher and helped to begin filling my toolbox for future endeavors.

Later I learned to build great teams in a very competitive home care equipment market, leading our teams to victory and placing in the top 5-10% of the company for about 15 years.

Life happens to all of us and I took some time off to work through a family situation.  When I went back to work, I wanted to try something new so I became a licensed insurance agent. I loved what I learned and the clients but that work did not fill my tank.

I've seen gaps in care available for our seniors for years. They often don't want to ask their family and friends for help. After the encouragement of a dear friend and blessings from my husband, I decided to take a leap of faith in 2019 and open my own business. I did this part-time around my day job until March of 2020. I then left my day job and went full time with 5 Star Concierge, LLC.

I love what I do and the people I serve.

I’m a wife, a mom and a nana. My family is the center of my universe. I’ve been a Girl Scout leader, a Boy Scout leader, helped in classrooms and was a principal player on a team that got local bond levies passed to improve our schools.

Lori Lock 

Owner and CEO


Join Us to Walk to End Alzheimer's



Caring and Compassionate



Lee Erickson joins our 5 Star Concierge team with an eclectic background that includes being a freelance consultant in public relations, marketing, online community management, the co-director of a vision therapy clinic, and an underwriting accounts representative for two nonprofit community radio stations until she retired. Lee has served as a volunteer with nonprofit organizations such as the Alzheimer's Association, BRING, Eugene Mission and Olycap - outreach to the underserved and homeless, and is a member of Personal Historians NW.

Before joining 5 Star Concierge, during her retirement years, Lee’s focus was on the care of her aging mother whose health was failing due to the complications of Alzheimer's, her stepfather during his illness, and her husband who was diagnosed with Vascular Dementia.

After such great losses, Lee prayed to God that she would once again find purpose, to be of service to others, all the while supplementing her income working part time. This led her to a serendipitous meeting with the owner, Lori Lock of 5 Star Concierge, who invited Lee to join our team to assist with community outreach and serve our clients as a personal assistant. “It was a direct answer to prayer!”

Lee  says: "I love being with my family first and foremost, and simply being at home with my cat, Gracie, tending to my garden. My other interests are aromatherapy, nutrition, cooking healthy ethnic cuisine, walking, reading, writing poetry, photography, and traveling."

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Melissa Steward is the proud mother of four “amazing” children. Two of them are her stepchildren who she has known since they were two and four. Her oldest is sixteen and her youngest is one. They’re a go-go family: from dance competitions to horse jumping competitions. When Melissa is not with her family she is working with her “amazing” clients. Prior to joining our 5 Star Concierge team, Melissa has worked in many fields from running the front desk at a chiropractic office to being a dental assistant. 

Melissa says: “A couple of things you will notice about me when we meet is that I am a people person and a helper bee. I love people, I love talking and getting to know everyone.  I love to help in any way I can.”

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Phil Pochurek grew up in Corvallis, Oregon. Phil considers himself “a little old school.” He doesn't smoke or drink and says that “if you’re not fifteen minutes early you’re late.” He has been a paper mill worker, a resort manager, a landscaper, a caregiver, and is a poet and author.

Phil started mowing lawns when he was eleven years old, and had an Oregonian paper route every morning at six o’clock rain or shine from the seventh grade through high school. Phil’s father passed away when he was eighteen. He tried a little college then joined the workforce at Brand S Plywood in Corvallis at age twenty, working there for thirteen and a half years until the economy stalled in 1984. He then went to work for American Can in August of 1984, which became James River then Georgia Pacific in Halsey (OR). Phil bought his first house in Eugene (OR), married, and had a daughter in 1989. He worked there until 2008 in their secondary fiber plant. From there he moved up the McKenzie River and managed The Wayfarer Resort for eighteen months; crossed the river and became the caretaker of a beautiful home on Brown’s Hole for eighteen more months until he returned to Springfield where he would live the next five years. It was during that time Phil worked for New Horizons In-Home Care for 18 months and got his feet wet as a caregiver. In 2017, Phil and his partners started a landscaping business and moved to Woodburn (OR). After four years there, Phil returned to Eugene in 2021, alone. Having found himself

with an excess of time, empathy, and compassion he found his way to Lori Lock and Five Star Concierge. 

Phil says: “The rewards I have discovered in caring and doing for our senior clients is priceless! The wisdom and grace I receive from helping them with their needs has been rewarding and fulfilling. Through the careful guidance of Lori and 5 Star Concierge,

at last I have finally found my purpose.”

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Bill Lock was born in Illinois just outside the Chicago area in cornfield country. He was fortunate to be able to travel world wide with his parents while he was in high school.  He graduated high school there and went to a couple different colleges majoring in accounting.

Bill went to work for a liquor wholesaler as credit manager and purchasing agent and worked there for nine years until they went out of business. Turns out he was working for the Mafia... so he went back to school and got a degree in landscape design.  He then moved to the Kansas City, MO area and worked for a nursery/landscape company.  

Bill moved to Bandon (OR) and went to work for a home medical equipment company, which specialized in the respiratory end of the business.  He ended up working there for twenty years, living in Bandon, Coos Bay, and finally transferring to Eugene.  Most of his time was spent in warehouse management while overseeing/managing the drivers and home delivery schedules. He then worked his way up to become the manager in Eugene.

Bill left there and after a year of trying his hand at a working from home scheme, he went to work for another home medical equipment company for 5 years.  He retired from there to help his wife, Lori, with 5 Star Concierge.

Bill says: "I like animals (we have 2 dogs), hiking, and family, playing with our kids  and grandkids.  I have played a lot of golf, scuba-dived, hang-glided, parachuted, zip-lined, done a lot of camping, played a lot of basketball, and enjoy the great outdoors."



Casie Joseph started caregiving in 1989, caring for a young female quadriplegic. In 1994, she was a personal caregiver for an elderly woman who suffered from dementia. In 1999, she moved to Central Oregon where she became  the administrator for Rosetta Senior Living. In 2016, She moved to Medford and worked for Home Instead, caring for the elderly that included: Alzheimer's, dementia, and those recovering from major surgery. 

Casie says: "I have many hobbies, including sewing and crocheting. I enjoy day trips to the coast, and being with my children and seven grandchildren."



Satisfied Client

At 5 Star Concierge it is our mission to give our clients the best care we can provide by working with them or their loved ones to access their needs and create personalized services that specifically meets their non-medical needs. Here's what one of our clients has to say about his experience using our services and working with our team. *****


Last year my wife and I decided to move closer to her family.  My wife and I found a suitable home for us, which we remodeled. Unfortunately not long after we moved in, my wife passed away. I put everything I owned into storage and went to live with my brother and his wife in Colorado to receive medical treatment and to heal. In time I decided to move back to the home my wife and I had purchased in Oregon. My daughter arranged for the team of 5 Star Concierge to unload and unpack boxes, move in and arrange my furnishings and decor to stage my home for my return. 5 Star Concierge did an excellent job turning my empty house into a warm and inviting home ready for me to return with just a turn of the key. I am grateful for the care they took including setting up my kitchen and stocking my refrigerator and pantry with staples. 5 Star Concierge can be an excellent resource for seniors that need help.

Col. B. M. Landson

We deeply appreciate everything your team has done for us.

L. Taylor-Young

Thanks for all you have done. I really appreciate your caring and kindness, the giving of yourself and time. Thank you for always listening when I need your ear. I don't know how I would make it without your help!


You've made my life so much easier and for that I am very grateful!


To say "Thank you" seems so very little after all you've done for me. Can't thank you enough.

P. Fields

Thanks! Thanks! Thanks! You are appreciated.

L & D

"Let me tell you how much I appreciate your team. Mom is just bubbling about the care, efficiency, and delight that you have brought into her life. You have gone above and beyond what I could have expected. I have heartfelt gratitude to you all."

S. Rickabaugh


(541) 816-1730

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